Frequently asked questions
Our showroom
Our store is located at Nagy Diófa utca 32. in the heart of Budapest, Hungary.
The opening hours vary – please check our Instagram or Facebook page for the latest.
If you would like to book an appointment outside of our opening hours or have any questions, call us on +36 30 190 3441, email us at [email protected] or send us a DM or PM on social media.
We are located in the heart of Budapest, in the old Jewish district. It’s a 5-10 minutes walk from Astoria, Deák Ferenc tér or Blaha Lujza tér, so we are easily reached on foot, by public transport or bike. Even though our store is in the city center, parking is quite easy in the neighbouring streets.
You can pay by cash, card or wire transfer.
With our complimentary rug trial, you can take your choice of rug home to see if it looks just right in the space. If it’s not a keeper, simply bring it back and try another. You only pay for the rug once you’re 100% confident it’s the one you’d like to keep. Contact us via phone for the details.
Online shopping is also risk-free: if the rug is not “the one”, simply send it back in its original condition within 14 days for a full refund.
Most of the rugs from the webshop can be viewed in our store, but there are also online-only pieces and a huge selection of rugs that are not listed in the webshop. If you’re interested in a specific rug, and want to play safe, drop us a line before you head to our store.
Yes. We work directly with Amazigh (Berber) artisans, so it’s possible to order rugs specifically to your requirements. We recommend this option if you’re not under time pressure as this process can take quite a long time.
Yes. Please contact us for the details.
Great! Drop us an email describing your project ([email protected]) and we’ll get back to you.
Webshop
No, our webshop only features a selection of our rugs. If you’d like to see more rugs, please visit our Nagy Diófa utca store.
We accept debit and credit cards in the webshop. If you’d like to pay by wire transfer, please contact us via email ([email protected]) and we’ll send you a transfer invoice.
If you’d like to change your order, please email us ([email protected]) and we’ll do our best to sort it out.
Shipping
We ship everywhere in the EU. If you’d like to order outside the EU, please contact us and we’ll figure something out.
We ship free of charge within the EU. If you’d like to order outside of the EU, please ask for a shipping quote via email ([email protected]) before purchasing a rug.
After placing your order, it usually takes us 1-3 working days to process your order, package your rug and hand it to the courier. We’ll notify you via email if we anticipate any delays beyond this. GLS typically delivers the package within 2 business days in Hungary, but in most cases it arrives the next day. Delivery within the EU usually takes 2-3 business days after your order has been processed, but it is always less than 7 days.
You’ll get an email once the courier has your package, then you can track your package status via the GLS system using the information in the email.
Returns
If you’re not 100% happy with your order, you can use our 14 days return policy.
We offer a full refund on the rug, you only have to cover the cost of return shipping. Refunds will be issued within 10 days of receipt of the returned item.
In case of damaged packaging, please contact us within three days upon receiving your rug via email ([email protected]). Describe the damage in a few words and attach some images where the damage is visible. Please don’t open the package before we’ve had the change to discuss the next steps.
If there is a quality problem with your rug, please reach out to us via email ([email protected]) upon receiving your rug. Describe the problem in a few words and attach some images where the issue is visible and we’ll discuss the options.