We ship free of charge within the EU. If you’d like to order outside of the EU, please ask for a shipping quote via email ([email protected]) before purchasing a rug. All rugs are shipped to your door by our reliable shipping partner, GLS. After placing your order, it usually takes us 1-3 working days to process your order, package your rug and hand it to the courier. We’ll notify you via email if we anticipate any delays beyond this. GLS typically delivers the package within 2 business days in Hungary, but in most cases it arrives the next day. Delivery within the EU usually takes 2-3 business days after your order has been processed, but it is always less than 7 days.
If you’re not 100% happy with your order, you can use our 14 days return policy. Notify us via email within 14 days upon receiving your rug and we will let you know how to go about returning your rug. Don’t forget the rug needs to be in the same condition and packaging it was delivered in for us to accept the return. We offer a full refund on the rug, you only have to cover the cost of return shipping. Refunds will be issued within 10 days of receipt of the returned item.